So, I thought I would just wait until they called. Finally today Brittany calls. I didn't get to the phone in time so, she left a message. She said they had tried to get in touch with us on Jan 21, 2016 and left a message then. I called her right back and let her know we would pick it up before the end of the day.
She was pretty snarky about the whole thing. I told her I didn't get a message nor was there a record of her calling. She said, Well I know I made the call. I told her fine, we will be picking them up today. And promptly got off the phone.
Been to several other Lids and they will embroider just about anything. This location won't even embroider a shirt. Only hats. Let a lot of business.
Only gave two stars because I came here in the middle of the day at around 3 to find the store closed. No sign up or anything. Came to the mall just to shop at Lids and left disappointed.
So, we ordered some hats online and had them shipped to the store. I had actually called the store the last week about when I should be expecting our package. They didn't know. Said they had one package back there but it wasn't mine. I called the main number on their website, sat on hold of 20 min or longer. They said the store should be receiving it soon but couldn't give me an exact date.
The only real problem was her attitude about the whole thing. As soon as we knew the hats were there, we would have been there to pick them up that day. If this is the type of customer service they give, I'm not sure I'll be shopping this Lids ever again.
This place is great! The associates are so kind and always try to find something that really fits
Great customer service
Lids is a US Clothing Store based in North Little Rock, Arkansas. Lids is located at H01, 3929 McCain Blvd, North Little Rock, AR 72116, USA.
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